Files will not load

I have two simple models that will not load in D5. One is FBX and the other made in Sketchup. The file has been at 0% for the last hour and I have tried loading several times. These modesl load into Lumion just fine in seconds.

I have a i9-9900k intel coffee lake chip
nvidia Geforce 2080i RTX
32 Gb Ram

Hi there,

Please try

  1. repair the DXR with the link, then restart D5 Render - https://drive.google.com/file/d/1_QOjfgig3fRs363QAln6sV-Us0487dSh/view?usp=sharing
  2. right-click to run with admin
  3. run the program by launcher.exe in the installation directory of D5 Render

If it still fails, please let me know