Import D5 render assets crash

Hi,

when I tried to import assets of D5 render (pro), D5 crashes every time. Tried to reinstall, but it didn’t help.

GC: titan GTX, latest update
Windows 10 home, latest update
Intel i7-4790K
32GB

Hi there,

Please check out Crashes/Restarts/Fails to Load

Hi Jessie,

I tried all the possibilities but still have the crash after importing assets drom D5!
When I import a Sketchup file it doesn’t crash butt I’ll a black model? After tweaking the materials are a little ok!

Any suggestions? Btw I didn’t change my GPU, so is not the voltage.

Thanks.

Hi there,

May I have some screenshots or videos of the issue?

Hi Jessie,

Here’s a video recorded with my phone. The tree went well, but the car same problem.

greetings Jerome

(Attachment IMG_3892.MOV is missing)

Hello all,
Unfortunately I have the same issue as Jerome. Basicaly while I’m clicking on some assets in the built-in D5 libary it crashes, grey screen for a sec. and that’s all. It happens even I’m trying to put it in an empty scene without any models.Any suggestions?

I’m using currenty educational version.

Many thanks in advance for your help, you are doing an amazing job!

Hello,
With the new update to 1.8 I can’t even open D5 anymore. Everytime it crashes.
What can be the problem?

Hi Jerome,

Crashes when loading projects? If so, does it happen on every project, or the certain one?

There are two folders named “Logs”. Please compress them and send 2 folders to support@d5techs.com :

Win C: “%local appdata%\d5_immerse\Saved\Logs”
Installation Directory of D5 Render: “D5 Render\logs”

Hi Jessie,

No, I can’t open D5 anymore. It crashes when opening!
I’ll send the logs.

Have you tried to run as admin?