The Nvidia RTX card does not appear to work when I use the high quality display

I would like to know if it is necessary that the high quality preview does not present the RTX logo or if it is a problem, because my works are slow.

I use an Nvidia 2080 Max Q graphics card.

Thanks in advance.

Hi, thanks for posting. I think GTX2080 Max Q is supported, so there is no need to worry about compatibility. But about the RTX logo, it is added in the last 2 or 3 versions, so maybe you need to check your D5 render’s version first. Please open an empty scene in D5, then click Help->About D5 Render, what is the version?

Also, you could check your video driver’s version, and make sure it updated.
Have a nice day!

Regards,
Oliver

Hola! gracias por responder Oliver, me emociona ver la eficiencia del equipo técnico, he realizado todo lo que me dices y aun continua el logotipo RTX sin presentarse en la visualización previa de alta calidad, también he probado los dos controladores aunque ningunos resuelven mi inquietud, el controlador game ready rend




eriza y navega mas rápido en el proyecto.gracias nuevamente.